Services & Customer Process Services & Customer Process

Our Services

Helping you bring your products
to market faster and more successfully
A Rigorous Process That Safeguards Your Products
Phase 1: Needs Profiling

At Zhaofeng, our collaboration begins with listening. In our initial discussion, we take the time to understand your specific requirements for gelatin and empty capsules. All information shared—including any proprietary or intellectual property-related details—is treated with strict confidentiality.

We build a comprehensive profile based on your current or future product needs. This profile typically includes:

· Product specifications (size, color, printing, etc.)
· Functional characteristics and performance expectations
· Compatibility with your formulation and manufacturing processes
· Technical constraints and quality parameters
· Desired outcomes and quality benchmarks
· Known alternatives and your current supply status

This structured approach ensures we fully understand your needs before we recommend any solution.

Services & Customer Process
Phase 2: Sample Development

Our technical team converts your specifications into capsule samples matching your required size, color, printing, and performance. With our integrated gelatin source, we fine-tune key parameters—shell thickness, moisture content, and disintegration time—for optimal compatibility with your formulation. Samples are provided promptly. We welcome your feedback for adjustments.

Services & Customer Process
Phase 3: Quotation & Pilot Testing

Based on the approved samples, we provide a clear quotation covering pricing, lead time, and terms.

We then proceed to pilot-scale production—typically a small batch run—to validate performance in your actual manufacturing line. Any necessary adjustments are made during this stage to ensure a seamless transition to full-scale production.

Services & Customer Process
Phase 4: Delivery & Logistics

Upon order confirmation, we schedule production based on your delivery requirements. Internal quality inspections are conducted upon completion—only qualified batches are released for shipment. Real-time tracking updates are provided throughout transit. We ensure proper packaging and documentation (including COA, shipping documents, and traceability records) for smooth customs clearance. On-time delivery is our commitment.

Services & Customer Process
Service Advantages
  • Services & Customer Process
    Tailor-Made
    Standard
  • Services & Customer Process
    Fully Certified
    Certified
  • Services & Customer Process
    Project Experience
    Experience
  • Services & Customer Process
    Quality Assurance
    Assure
  • Services & Customer Process
    Stable Supply
    Strength
  • Services & Customer Process
    Standardized Operations
    Guidelines
Services & Customer Process
Services & Customer Process
Our Business Spans the Globe

Our company operates production lines with an annual capacity of 5 billion empty hard capsules and 2,500 tons of gelatin. Our products are widely used in the pharmaceutical, food, health supplement, pet and other industries. Sales cover the whole country, with exports to dozens of countries including Europe, the Americas, Russia, Dubai and Southeast Asia.

Learn More
Online Message
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  • *Product Requirements:

    Edible Gelatin

    Pharmaceutical Gelatin

    Collagen Peptides

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  • Submit

Tel: +86 18368133500

Website: www.emptycapsulefactory.com

Website: https://zhaofengcapsules.com

Email: xuanxinluruna@gmail.com

Email: zhaofengcapsuels@gmail.com

Factory: Sutipara, Dhamrai, Dhaka

Office: House B/151, Lane 22, Mohakhali DOHS, Dhaka